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The Brace Shop is an absolute nightmare to deal with. I ordered a brace on 12/29/16, they charged me THREE times for the brace, lied to me when I called back, gave me a run around. Talked to Ken, the owner of the business who also lied to me. I paid extra for expedited...
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1.2
#986643
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I received the $79. knee brace in a timely manner, product did not fit at all, size was way to small even though I measured properly. I paid to have it returned and expected to get a refund within a few weeks, not so, getting them to refund me was like pulling teeth,...
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Product
#952651
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Worst company/major scam. Anything biught from the (not credit only items) is charged a 15% restocking fee. Nowhere in their return policy does it state that all products returned will be billed a 15% restocking fee. I WOULD RECOMMEND THAT YOU DON'T BUY FROM THEM....
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1.0
#931734
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The Brace Shop Customer Care Review

The Brace Shop
#1009299
The Braceshop.com has with out question has gone down hill since I started dealing with them some 7 or 8 years ago! Walmart quality braces for big money. ZERO customer service. No response to emails for orders not received. No response refund for orders not received. My recommendation shop somewhere else.
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The Brace Shop Customer Care Review

The Brace Shop
#861460
2.2
Used to be a great place to order now you have to email to get any info on orders , returns are a nightmare and if you ask for someone else to talk to they blatantly ignore you. Will never order from there again
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Knee Brace Review

The Brace Shop
#725131
2.1
Stay away Ordered knee brace first paid rush shipping had it delivered five days later. Second I received just the pads. The website had the wrong description. When called they are not helpfull at all. Hopefully I ll get my money back.
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Walking Boot Review

The Brace Shop
#706335
I paid for a walking boot and even paid extra to have it shipped in 4-7 business days. I emailed them for tracking info and they never returned my email. I have called them repeatedly and they don't answer or their messages are full. Very upset with the brace shop! They suck!
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My order was handled and delivered as advertised. Item ordered per size chart but was too large. Item returned within 5 days in original condition and original box. I returned Fed EX with signature required at my expense. When I called after I was notified that...
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2.1
I didn't like
  • Being lied to on the phone
  • Constantly having to ask for updates
  • Not customer friendly
#927386
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Recently purchased a product. During purchasing not enough information to make a right choice. I went wrong there. I had to ship it back at my cost. 12USD gone there. I had to call them 2 times after that. 1 st time they said they received the product and processing...
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1.0
I didn't like
  • Not customer friendly
#915172
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I ordered a item and then tried to cancel the order. Turns out The Brace Shop doesn't send a email telling you they received your order or that it's been shipped. So, when I cancel the order I get email back saying sorry it's been shipped already. So, when I get the...
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1.8
#915017
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Ordered Breg Polar Care Kodiak Cold Therapy Unit with knee attachment and paid for overnight shipping. Script faxed from doctor's office (have fax received receipt in hand). 4 days later, nothing....called and Coleen and she stated they didnt receive script (her go to...
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Galax, Virginia
#899300
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My husband is a Veteran who needs a knee brace. Ordered an Don Joy brace that did not fit, returned it for a Breg brace which also did not fit. The Breg Brace cost $546.68. I have to return the Breg brace and they are charging me a restocking fee of $89.00 which is...
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#877058
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This company is very skilled at scamming people. They debited my acct before I could complete order and will not refund my 214.00. They act so friendly and helpful on the phone. Do not buy from them. They lie and cheat customers. I'm filing complaints with every...
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1.0
I didn't like
  • Scam
  • No refund or help via phone or email on a item that was returned
  • Scam consumers
#865995
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Make sure you have no intention of returning whatever you order, otherwise prepare to lose 30% of your original payment. As if it's not hard enough ordering online, they make it even more difficult for you to return. I lost $35 plus shipping after returning a brand new...
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#863337
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