Buyer BEWARE! Scam / corrupt CROOKS - after your MEDICARE and charging YOU, with horrible customer service, difficulties with return of item and questioning/stopping charge on credit card - unable to get refund. STAY AWAY! Besides....your medical provider needs to...Read more
I ordered a back brace from this company on July 12, 2017. My credit card was charged the same day. Two weeks later I still had not received the brace. I emailed them and the brace was shipped on July 28. When I received the brace, it was unsatisfactory so I shipped it...Read more
I didn't like
- Arrogance and dishonesty
It has been 4 months since I ordered this time-sensitive brace. The order has not been shipped. Customer service does not return my calls or emails regarding a cancellation or refund. Now the phone # is out of service. The "send" button for complaints on their website...Read more
Just found out this company closed down but they are still taking orders!!!!! DO NOT ORDER FROM THEM and if you have and haven't received anything file a complaint. Here's the info from sunbiz. Detail by Entity Name Florida Limited Liability Company BRACE SHOP, LLC...Read more
The Brace Shop - 2 months and still no brace
This company hasn't delivered my time- sensitive product. They've had 2 months. They don't respond to my emails and won't pick up the phone or return my calls. Still waiting on a refund.
I returned 2 braces I ordered online. I was able to speak to a representative on the phone who sent me an email with all a return authorization and instructions for returning my 2 items. After 45 days I had still not received a refund. I tried contacting the company by...Read more
I ordered an elbow brace, but by 3 weeks it hadn't come despite my credit card being charged. I called them nearly every day, never an answer, so I left messages, but there was never a call back. I emailed multiple times, but never a response. Now it's been 6 weeks. I...Read more
The Brace Shop Customer Care Review
The Braceshop.com has with out question has gone down hill since I started dealing with them some 7 or 8 years ago! Walmart quality braces for big money. ZERO customer service. No response to emails for orders not received. No response refund for orders not received. My recommendation shop somewhere else.
The Brace Shop is an absolute nightmare to deal with. I ordered a brace on 12/29/16, they charged me THREE times for the brace, lied to me when I called back, gave me a run around. Talked to Ken, the owner of the business who also lied to me. I paid extra for expedited...Read more
I received the $79. knee brace in a timely manner, product did not fit at all, size was way to small even though I measured properly. I paid to have it returned and expected to get a refund within a few weeks, not so, getting them to refund me was like pulling teeth,...Read more
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