Product: The Brace Shop Shipping Service Clear all filters (9 of 9 reviews match)
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It has been 4 months since I ordered this time-sensitive brace. The order has not been shipped. Customer service does not return my calls or emails regarding a cancellation or refund. Now the phone # is out of service. The "send" button for complaints on their website...
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1.7
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The Brace Shop Shipping Service
#1141985
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The Brace Shop - 2 months and still no brace

This company hasn't delivered my time- sensitive product. They've had 2 months. They don't respond to my emails and won't pick up the phone or return my calls. Still waiting on a refund.
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Product
The Brace Shop Shipping Service
#1110438
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I ordered an elbow brace, but by 3 weeks it hadn't come despite my credit card being charged. I called them nearly every day, never an answer, so I left messages, but there was never a call back. I emailed multiple times, but never a response. Now it's been 6 weeks. I...
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Anonymous
LISA

THE COMPANY CLOSED. HOPEFULLY YOU'VE RECEIVED A REFUND BY NOW.

Product
The Brace Shop Shipping Service
#1093807
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The Brace Shop is an absolute nightmare to deal with. I ordered a brace on 12/29/16, they charged me THREE times for the brace, lied to me when I called back, gave me a run around. Talked to Ken, the owner of the business who also lied to me. I paid extra for expedited...
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Anonymous
Anthony Collins

The brace shop has closed because the business was lacking in every department.

Anonymous
Casey

I too ordered two items, supposedly sent Federal Express. As of today - 2 weeks later - I still have no merchandise OR response to 15 phone calls. Cannot contact these peop...

1.2
Product
The Brace Shop Shipping Service
#986643
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Worst company/major scam.Anything biught from the (not credit only items) is charged a 15% restocking fee. Nowhere in their return policy does it state that all products returned will be billed a 15% restocking fee. I WOULD RECOMMEND THAT YOU DON'T BUY FROM THEM. Also,...
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1.0
Product
The Brace Shop Shipping Service
#931734
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Turns out The Brace Shop doesn't send a email telling you they received your order or that it's been shipped. So, when I cancel the order I get email back saying sorry it's been shipped already. So, when I get the order, i ask for a return authorization number, two...
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1.8
Product
The Brace Shop Shipping Service
#915017
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Ordered Breg Polar Care Kodiak Cold Therapy Unit with knee attachment and paid for overnight shipping. Script faxed from doctor's office (have fax received receipt in hand). 4 days later, nothing....called and Coleen and she stated they didnt receive script (her go to...
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Galax, Virginia
Product
The Brace Shop Shipping Service
#899300
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Make sure you have no intention of returning whatever you order, otherwise prepare to lose 30% of your original payment.As if it's not hard enough ordering online, they make it even more difficult for you to return. I lost $35 plus shipping after returning a brand new...
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Product
The Brace Shop Shipping Service
#863337
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The following email correspondence with brace shop customer service team explains everything ;- Rebecca Walker May 7 (11 days ago) to me Dear Cholmondeley John Lloyd Pinto; Thank you for your recent order placed for the following product: Allard Vission...
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1.0
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The Brace Shop Shipping Service
#638013
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